Frequently Asked Questions

Who are we? 

  • What is Thaddeus Threads?  
    • Based in Pomona, Thaddeus Threads is an online boutique, curating secondhand clothing & accessories. As part of the Thaddeus Resources Center, this thrift store aims to help the local community in several different ways. 
  • What is Thaddeus Resource Center?  
    • The Thaddeus Resource Center is a 501 c(3) non-profit organization whose purpose is to RESTORE HOPE, INSPIRE GROWTH, and EMPOWER GIRLS & WOMEN through education, life skill development, workforce training, and other supportive services. Learn more here. 
  • If I want to donate clothes, where can I donate my clothes to? 
    • Clothes can be donated at 


How long will it take to process my orders? 

  • All orders will be packed and shipped within 2 business days of the initial purchase.  
  • How do I track my orders? 
    • Tracking numbers will be provided through email  
  • Can I change or cancel my order? 
    • You may cancel any order before it is shipped. However, if your order has shipped it cannot be canceled.  
  • What do I do if I never received my order? 
    • Please reach out to us either through our contact page or by emailing our customer service at 


  • What is the return policy? 
    • Unfortunately we do not accept returns. 


  • Where do you ship? 
    • We only ship within the continental USA. 
  • What are the shipping options? 
    • We only ship with USPS priority shipping. 
  • How much is shipping and handling? 
    • Shipping and handling is calculated at checkout. 
  • When will my order arrive?  
    • Worn Wear orders can take up to 3-4 business days to ship out. When your order ships, we'll send you a shipping confirmation email with all your tracking information. Shipping time can take 3-5 business days. Due to COVID-19, shipping may be delayed. 

Product & Sizing 

  • Sizing & Details of the products 
    • Our product sizings can be found in the chart below: 
  • Item Conditions 
    • All items are either gently used or NWT(new with tags).